Returns & Exchanges

We hope you love your Shopping at Tiffany’s purchase. We understand, however, that sometimes a piece just isn’t quite right.

Please read our returns policy below before sending your item back to us.

Online Returns

We accept eligible online returns within 14 days of receiving your order.

For change-of-mind returns, we do not offer cash refunds. Approved returns will be issued as store credit in the form of an online gift card.

To be eligible for a return, items must be:

• Unworn and unwashed

• Free from stains, marks, makeup and perfume

• In their original condition

• Returned with all original Shopping at Tiffany’s tags attached

We reserve the right to decline a return if the item does not meet these conditions.

Sale Items

All sale items are final sale and cannot be returned or exchanged for change of mind.

This does not affect any rights you may have in relation to faulty or defective products.

Return Shipping

Customers are responsible for the cost of returning their item(s) to us.

We recommend using a tracked shipping service, particularly for international returns. Shopping at Tiffany’s is not responsible for return parcels that are lost or damaged in transit.

Original delivery charges are not refundable for change-of-mind returns.

Please send eligible returns to:

Shopping at Tiffany’s
163 Tanglin Road
#02-03 Tanglin Mall
Singapore 247933
Tel: +65 6887 4461

Please include your name and order number with your return so our team can identify and process it.

International Returns

International customers are welcome to return eligible items within the same 14-day return period.

Return postage, customs charges, duties and any other costs associated with returning an item to Singapore are the responsibility of the customer.

Please clearly mark the parcel as a returned item where appropriate and retain your tracking information until your return has been processed.

Store Credit

Once we receive your return, our team will inspect the item to ensure it meets our return conditions.

Approved online returns will be issued as an online gift card.

Returns are generally processed within 7 days of receiving your parcel. You will be notified once your return has been processed.

If an item does not meet our return conditions, we reserve the right to decline the return and send the item back to you.

In-Store Purchases

For purchases made at our Tanglin Mall store, please return your item directly to the store together with your proof of purchase.

Eligible in-store returns will be issued as store credit, subject to our return conditions.

Store credit issued for in-store purchases is valid for 6 weeks from the date of issue.

Faulty or Incorrect Items

If you believe you have received a faulty, damaged or incorrect item, please contact us as soon as possible.

Include your order number, a description of the issue and clear photographs of the item so our team can assist you.

For items purchased in-store, you may bring the item back to our Tanglin Mall store with proof of purchase. If you are unable to visit the store, please contact us through our Contact Us page.

Proof of purchase may include your receipt, order confirmation or other acceptable purchase record.

Where an item is confirmed to be faulty, we will provide the appropriate remedy in accordance with applicable consumer protection laws. Depending on the circumstances, this may include a repair, replacement or refund.

Need Help?

If you’re unsure whether your item is eligible for a return, please contact us before sending it back.

Our team will be happy to assist with your return.